Service Policy

 

Service Policy

Effective Date: December 8, 2025

Weifang Yanxu Metal Products Co., Ltd. (“we,” “our,” or “us”) is committed to providing high-quality doors and windows and delivering a professional, reliable service experience to all our customers. This Service Policy outlines our practices regarding ordering, payment, shipping, returns, and customer support.

1. Order Processing

  • All orders are processed promptly upon confirmation of payment.

  • Customized orders may require additional time for design approval, production, and quality inspections.

  • Customers will receive order confirmation and updates via email or WhatsApp.

2. Payment Terms

  • We accept major international payment methods, including T/T (bank transfer), PayPal, and other secure online payment options.

  • Payment must be completed before production or shipment unless otherwise agreed in writing.

  • Prices are quoted in USD or as agreed and may exclude applicable taxes, duties, or customs fees in the destination country.

3. Shipping & Delivery

  • We export products to 93 countries worldwide with reliable logistics partners.

  • Estimated delivery times vary depending on the destination, shipping method, and product type.

  • Tracking information will be provided when the order is shipped.

  • Customers are responsible for customs clearance, import duties, and taxes applicable in their country.

4. Returns & Exchanges

  • Due to the custom nature of many products, returns are accepted only for defective items or shipping errors.

  • Customers must notify us within 7 days of receipt if a product is damaged or incorrect.

  • Returned products must be in original condition and packaging.

  • Replacement, repair, or refund will be provided after inspection and verification.

5. Warranty

  • Our products are manufactured under strict quality control standards and carry a limited warranty against manufacturing defects.

  • Warranty claims must be submitted with proof of purchase and relevant documentation.

  • Warranty does not cover damage caused by misuse, improper installation, or natural disasters.

6. Customer Support

  • Our professional team is available to assist with inquiries, product selection, technical support, and after-sales service.

  • Customers can contact us via:

  • We aim to respond to all inquiries within 24 hours on business days.

7. Product Quality & Safety

  • All products undergo rigorous inspections to meet international quality and safety standards.

  • Materials and components are selected to ensure durability, functionality, and compliance with export regulations.

8. Changes to Service Policy

  • We may update this Service Policy to improve our services or comply with applicable regulations.

  • Any changes will be reflected on our website with the updated effective date.

9. Contact Information
If you have any questions regarding our services, please contact us: